Terms of Service

These Terms of Service (the Terms) are a binding agreement between you and EduBridge Learn (we, us, our), covering the EduBridge Learn website, applications and services (together, the Platform). They took effect on 11 August 2026.

By creating an account, ticking the consent box at registration, or otherwise using the Platform, you confirm that you have read these Terms and our Privacy Policy, and that you agree to be bound by them. If you do not agree, do not use the Platform.

If you accept these Terms on behalf of a school, organisation or other entity, you confirm you are authorised to bind that entity, and you means that entity.

Content

Anything uploaded, posted or transmitted through the Platform — notes, past papers, worksheets, flashcard decks, simulations, lessons, blog posts, community messages, profile text, images and files.

Resource

Content listed in the marketplace for download, whether free, one-off purchase or included in a subscription.

Creator

A contributor or tutor who lists Resources or lessons. Creators are independent of us; we are not their employer, agent or publisher.

LearnCoins (LC)

Prepaid, non-refundable, non-transferable platform credit used to pay Platform fees. See LearnCoins.

Session

A tutoring booking between a student (or their guardian) and a tutor, delivered through or arranged on the Platform.

You must be at least 13 years old to hold an account. If you are under 18 (or under the age of majority where you live), you may only use the Platform with the consent and supervision of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for any charges made through the account.

To list Resources, offer tutoring, or receive payouts, you must be at least 18 and legally able to enter into contracts.

Tutor and contributor accounts are reviewed before they go live. We may approve, decline or revoke that approval at our discretion, including where identity, qualifications or the originality of submitted work cannot be verified.

You may not use the Platform if you are barred from doing so under applicable law, or if we have previously terminated your account.

Give accurate registration information and keep it current. One person, one account — accounts may not be shared, sold or transferred.

You are responsible for keeping your password confidential and for everything that happens under your account. Tell us at support@edubridgelearn.co.ke immediately if you suspect unauthorised access. We recommend enabling two-factor authentication.

You may close your account at any time from your settings. Closing an account does not cancel obligations already incurred — payments owed, licences already granted to buyers, or the consequences of a breach of these Terms.

You agree not to, and not to help anyone else:

• upload, sell or distribute Content you do not own or have the right to distribute — see your Content and originality, which we enforce strictly;
• misrepresent your identity, qualifications, employer, exam board affiliation or the provenance of your Content;
• post material that is unlawful, defamatory, hateful, harassing, sexually explicit, or that sexualises, endangers or exploits a minor;
• contact learners for any purpose outside tutoring, or attempt to move a minor to a private channel outside the Platform;
• take payment off-Platform to avoid fees, or solicit another user to do so;
• submit work for a student to pass off as their own where that breaches their school's or examining body's rules, or otherwise facilitate academic dishonesty;
• manipulate ratings, reviews, download counts, referrals or promotional credits, including through duplicate accounts;
• scrape, crawl, bulk-download, resell or redistribute Platform Content, or use it to train a machine-learning model, without our written permission;
• probe, disrupt or circumvent the security, rate limits, payment logic or access controls of the Platform, or upload malware;
• use the Platform for money laundering, fraud, or any purpose prohibited by applicable sanctions or law.

We may remove Content, restrict features, withhold payouts pending investigation, suspend or terminate accounts, and report unlawful activity to the authorities. Where it is reasonable to do so, we will tell you why and give you a route to respond.

We provide the Platform on which students and tutors connect. The tutoring contract is between the student (or their guardian) and the tutor. We do not employ tutors, set their teaching methods, or guarantee any academic result.

Tutors must hold the qualifications and permissions they claim, keep to booked times, and conduct sessions professionally. Sessions may be recorded or monitored where the Platform says so and applicable law allows it — this exists to protect learners.

Report any safeguarding concern to support@edubridgelearn.co.ke straight away. If someone is in immediate danger, contact your local emergency services first.

LearnCoins are prepaid credit used to pay Platform fees — a tutor spends coins to accept a booking, a creator spends coins to list a paid Resource. They are a limited licence to access a feature, not money, not a deposit, not a security, and not e-money.

• No cash value. LearnCoins cannot be cashed out, redeemed for currency, transferred between accounts, or sold.
• Non-refundable. Coin purchases are final except where a refund is required by law, or where coins were minted in error by us or by a duplicate payment.
• Rate. Coins are sold at the rate shown at the time of purchase. The rate applied to a transaction is recorded with that transaction and does not change retroactively.
• Promotional coins granted as a bonus may carry conditions or expiry and are forfeited if the account is terminated for breach.

We may change fee percentages or coin pricing prospectively with reasonable notice. Coins you already hold keep their function.

Tutor and creator earnings are separate from coins: they accrue in your wallet in currency and are withdrawn through the payout process.

Paying

Prices are shown before you confirm. Payments are handled by third-party processors; by paying you also accept their terms. You confirm you are authorised to use the payment method.

Subscriptions

Subscriptions renew automatically at the interval shown until cancelled. Cancel at any time from your settings — cancellation stops the next renewal and leaves access in place until the end of the paid period.

Payouts

Creator and tutor earnings, net of Platform fees and any applicable taxes, are payable through the withdrawal process. We may hold a payout while we investigate a suspected breach, a chargeback, or an infringement claim, and we may set it off against refunds we have had to issue on your behalf. You are responsible for your own taxes.

Refunds

• Sessions: refundable where the tutor does not attend, ends materially early, or where cancellation is within the notice window shown at booking.
• Resources: because a download cannot be returned, purchases are final once downloaded — except where the file is corrupt, is materially not what the listing described, or is found to infringe someone else's rights. In those cases we refund the buyer and may recover the amount from the seller.
• Statutory rights to cancel or be refunded under consumer law are unaffected by this section.

Request a refund at support@edubridgelearn.co.ke within 14 days of the charge.

You keep ownership of everything you upload. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for format and display your Content, and to distribute it to users who obtain it through the Platform on the terms you set. This licence exists only so we can run the Platform and honour purchases; it ends when you delete the Content, except for copies buyers already lawfully received, and for backups and records we must keep.

You also grant us a limited licence to use your listing title, description, preview and profile to promote the Platform. Tell us at legal@edubridgelearn.co.ke if you would rather we did not.

Your warranty when you upload or sell

Every time you upload or list Content, you warrant that:

• you created it yourself, or you hold written rights that expressly permit you to distribute and sell it;
• it does not infringe anyone's copyright, trade mark, database right, moral rights, privacy or confidentiality;
• any third-party material inside it (an image, a diagram, an extract, a past paper question) is either licensed to you for commercial redistribution, in the public domain, or used within a genuine exception — and is attributed;
• it contains no personal data of another person used without their consent, and no exam material under embargo;
• it is accurate about what it is: its level, syllabus, exam board and year.

AI-assisted material

You may use AI tools to help produce Content, but you remain fully responsible for it: it must be accurate, must be substantially your own work, and must not reproduce protected material. Content that is wholly machine-generated and passed off as original teaching material may be removed.

What buyers get

Buying a Resource grants a personal, non-exclusive, non-transferable licence to use it for your own learning or your own teaching. It does not allow resale, republishing, sharing the file publicly, uploading it to another site, or distributing it beyond the class or household it was bought for. Institutional and classroom licences are available — ask at support@edubridgelearn.co.ke.

Our own materials

The Platform itself — software, design, brand, logos and our own written material — belongs to us or our licensors. Nothing in these Terms transfers it to you.

We respond to valid infringement notices promptly, in the spirit of the DMCA and equivalent notice-and-takedown regimes.

Sending a notice

Email copyright@edubridgelearn.co.ke with:

• identification of the work you say is infringed;
• the URL or listing of the material on the Platform;
• your name, address, email and, if you are acting for the owner, your authority to do so;
• a statement that you believe in good faith the use is not authorised by the owner, its agent or the law;
• a statement that the information is accurate and, under penalty of perjury, that you are the owner or authorised to act for them;
• your signature (an electronic signature is fine).

We aim to acknowledge within 2 business days and to act on a valid notice within 7 business days, usually by removing or restricting access to the material and notifying the uploader.

Counter-notice

If your material was removed and you believe that was a mistake or a misidentification, send a counter-notice to the same address with the material identified, a statement under penalty of perjury of your good-faith belief, your contact details, and your consent to jurisdiction. We may restore the material after 10 business days unless the complainant tells us they have started legal proceedings.

Repeat infringers

We keep a record of notices. An account that attracts two upheld infringement claims is suspended pending review; three results in permanent termination, forfeiture of promotional credit, and a ban on opening new accounts. Deliberate infringement — uploading a commercial work wholesale, or repeatedly relisting removed material — can result in termination on the first occurrence.

Knowingly filing a false notice or counter-notice is itself a breach, and may make you liable for the resulting costs.

Resources and lessons are reviewed before publication, and community posts may be moderated after the fact. Review is a quality and rights check — it is not a guarantee that Content is accurate, original or fit for your purpose, and approval does not transfer your originality warranty to us.

We may act on Content proactively or on report. Where we remove Content or restrict an account, we will normally tell you what rule was engaged and how to appeal. Appeals go to legal@edubridgelearn.co.ke and are reviewed by someone other than the person who made the original decision. Where the law requires faster or different handling — illegal material, risk to a child — we act first and explain afterwards.

The Platform relies on third parties for payments, video, storage, email and analytics, and may link to sites we do not control. We are not responsible for their content or practices, and their terms and privacy policies apply to your use of them. Our Privacy Policy lists the categories of provider we use.

The Platform is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Platform will be uninterrupted or error-free, that Content uploaded by users is accurate, complete or suitable, or that any learning outcome, grade or level of earnings will be achieved. Educational Content is not professional advice.

Nothing here excludes liability that cannot lawfully be excluded.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, lost opportunity or loss of goodwill, however caused.

Our total aggregate liability arising out of or relating to the Platform is limited to the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or KES 10,000.

These limits do not apply to death or personal injury caused by our negligence, to fraud or fraudulent misrepresentation, or to any other liability that cannot be limited by law. If you are a consumer, your statutory rights are unaffected.

You will indemnify and hold us harmless against claims, damages, losses and reasonable legal costs arising from your Content, your use of the Platform, your breach of these Terms, or your infringement of anyone's rights. This applies in particular to claims brought by a rights holder over material you uploaded or sold. We will tell you about any such claim and let you take part in the defence.

You may stop using the Platform and close your account at any time. We may suspend or terminate your account, with notice where practicable, if you breach these Terms, if we are required to by law, if your account is dormant for an extended period, or if continuing to provide the service to you would expose us or other users to risk.

On termination your right to use the Platform ends immediately. The sections on your Content and originality, copyright complaints, disclaimers, limitation of liability, indemnity and governing law survive termination. Where an account is terminated for breach, unpaid earnings tied to the breaching Content are forfeited and used to refund affected buyers. We handle your data after closure as described in the Privacy Policy.

We may update these Terms as the Platform and the law change. For material changes we will give at least 30 days' notice by email or in-product, update the version at the top of this page, and ask you to re-accept where the change requires it. Continuing to use the Platform after a change takes effect means you accept the new Terms; if you do not, close your account before then.

These Terms are governed by the laws of Kenya, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Kenya, except that if you are a consumer resident elsewhere, you keep the right to bring proceedings in your own courts and the benefit of any mandatory consumer protections there.

Before starting proceedings, please contact legal@edubridgelearn.co.ke. Most disputes are resolved quickly, and we will engage in good faith for at least 30 days.

These Terms, with the Privacy Policy and any policies referenced in them, are the entire agreement between us. If a provision is found unenforceable, the rest stands. Our not enforcing a provision is not a waiver of it. You may not assign these Terms; we may assign them to a successor in connection with a merger or sale, on notice.

Contact us at legal@edubridgelearn.co.ke for legal notices, copyright@edubridgelearn.co.ke for infringement, privacy@edubridgelearn.co.ke for data protection, and support@edubridgelearn.co.ke for everything else.